ICT Infrastructure Solutions provides a managed service to our customers that combine both onsite and remote IT support to your business. Our helpdesk can respond to your daily issues and our field service engineers visit your site at regular intervals for maintenance and support.
The key benefit of partnering with ICT Infrastructure Solutions is that we allow our customers to concentrate on managing their business rather than their IT systems.
With ICT Infrastructure Solutions IT support contract options, we provide you with a fixed monthly cost which caters for both a proactive element (server monitoring, alert checks, backup reports, onsite maintenance visits) and a reactive element (responding to any daily issues on the network or encountered by users).
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With our managed IT maintenance visit, we arrange a certain number of visits to your site at various intervals throughout the year (i.e. once a month, every second month, every quarter etc.) where we undertake a set list of maintenance checks and tasks on your IT equipment such as the server,the backup procedures, your PCs, network equipment etc.
ICT Infrastructure Solutions has a fully automated helpdesk which will allow you to log and track your issues and through our team of remote and field based engineers we will ensure to react in a speedy manner to your issues.
For all customers, the first port of call to log an issue is via our helpdesk. Our helpdesk manager receives notification of all issues and then assigns them to office based engineers that will initially attempt to establish and resolve the problem remotely.
Should this not be possible then our helpdesk manager will schedule for an engineer to call onsite and work on the issue. All issues logged on our helpdesk receive a case number and users will be kept abreast of the status of their case via email updates whenever there is an action on that case.
The preferable method to log an issue is by emailing firstname.lastname@example.org.